If you are experiencing problems updating the AntiVirus or AntiSpyware in ZoneAlarm and are seeing a "Download Error" error message, this error message indicates that ZoneAlarm is able to connect to the update servers successfully, but is unable to complete the download and update process.

Please uninstall any other equivalent products to ZoneAlarm such as other Firewalls and AntiVirus programs (assuming the version of ZoneAlarm you purchased has AntiVirus protection), in order to ensure there are no conflicts with ZoneAlarm. Failing to do so can result in problems with your computer and ZoneAlarm.

To ensure ZoneAlarm is in good working order, we recommend that you download the latest ZoneAlarm setup file (if you do not already have it) and uninstall your current ZoneAlarm installation using the "cpes_clean.exe" uninstall tool below and reinstall ZoneAlarm again afterwards.

First, download and "save" the latest ZoneAlarm installation file (if you don't already have it):
http://www.zonealarm.com.au/main/updates.htm

Also download and "save" the following ZoneAlarm full removal tool:
http://download.zonealarm.com/bin/free/support/cpes_clean.exe

Once both files have finished downloading, find and double click the "cpes_clean.exe" tool you saved to your computer and follow the prompts to remove ZoneAlarm from your computer. Please ignore any error messages when running the tool, as the tool will complete the removal process automatically after the computer is restarted. If you are using Windows Vista, you will see a Windows permission prompt after restarting the computer relating to the CheckPoint ZoneAlarm removal tool. Please click "Allow" to complete the removal process.

Next, please locate the ZoneAlarm installation file you downloaded and saved to your computer and begin the installation by double clicking the ZoneAlarm installation file and following the prompts.

After the computer has restarted, please locate the ZoneAlarm installation file you downloaded and saved to your computer and begin the installation by double clicking the ZoneAlarm installation file and following the prompts.

We recommend you accept the "default" recommendations while proceeding through the setup options to ensure that ZoneAlarm is configured correctly.

When the initial setup is complete, ZoneAlarm will ask to restart your computer. Please click "Restart Computer" to continue.

COPY and PASTE your license key into the license key area of the ZoneAlarm Evaluation window and click "Authorize Key". Your license key would have been emailed to you at your time of purchase.
Please do NOT attempt to type in the key. Due to the length and complexity of the alphanumeric key, mistakes can be made very easily.

We recommend you choose the "Internet Zone" on the "New Network Found" setup window. However, if you are on a private network with other trusted computers and wish to share files, printers or other resources, you may wish to choose the "Trusted Zone."
PLEASE NOTE: More information regarding networking is available in the ZoneAlarm Help file.

The installation is complete.

Open ZoneAlarm and go to AntiVirus/AntiSpyware and click Update Now. If the update completes successfully you do not need to continue with the rest of the instructions below.


INTERNET CONNECTION:
The AntiVirus updates are currently quite large, around 70-80 Mb in size for new installations of ZoneAlarm. However, we believe that this will be significantly reduced with the introduction of the new ZoneAlarm 9 series in the near future.

Unlike Windows updates, partially downloaded ZoneAlarm AntiVirus/AntiSpyware updates cannot be “resumed”. If there is any glitch in the download of the updates from the ISP (Internet Service Provider) network a customer is using, the updating process will need to be started from scratch all over again.

Unfortunately it appears that dialup and Wireless Broadband which uses the 3G based mobile phone networks are often more prone to temporary random data transmission errors than other networks.

If you were able to update the AntiVirus in ZoneAlarm on your computer from a different broadband network at least for the initial download of the currently available updates, you would more than likely find that all subsequent updates would succeed as they would be much smaller in size.