Knowledge Base Article No. 11466
Article Name
Printing Problems

Products
ZAXS, ZAISS, ZAAV

Operating System
Windows

Solution
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If you have been experiencing problems printing (in particular with very slow printing) since installing ZoneAlarm, we recommend you try the following:

Open ZoneAlarm and go to AntiVirus/AntiSpyware on the left and then click the Advanced Options button on the bottom right. In the Advanced Options window, click Exceptions under Virus Management ("not" Spyware Management). Click "Add File" and copy and paste in the following line and click OK:
C:\WINDOWS\system32\spool\drivers\

Restart the computer and test printing again.

Please also contact Technical Support and let them know the brand and model of the printer you had these problems with: http://www.zonealarm.com.au/main/support.html

 





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