As ZoneAlarm Extreme Security and ZoneAlarm ForceField virtualize the web browsing session, at times there may be problems installing browser plugins or making permanent changes to certain browser or browser plugin settings.

To make browser related changes permanent, please open your browser (Internet Explorer or Firefox), left click the ZoneAlarm ForceField toolbar and choose Open Unprotected Browser. You can now install any browser plugins and/or modify settings relating to your browser or your browser plugins to make them permanent.

To bring your settings across into the virtualized browsing session, please do the following:

ZONEALARM EXTREME SECURITY: Right click the ZoneAlarm Extreme Security “Z” icon in the tray near the clock and choose "Restore ZoneAlarm Extreme Security Control Center". Once the main window opens, select Browser Security on the left, click the Settings button, the Advanced tab on the popup and click the "Clear Virtual Data" button. If Enable virtualisation is not already ticked, please tick it. Once complete, click the OK button and close the main ZoneAlarm Window.

ZONEALARM FORCEFIELD: Right click the ZoneAlarm ForceField “F” icon in the tray near the clock and choose "Settings". Once the Settings window opens, select the Advanced tab up the top and click the "Clear virtual data" button and wait around 30 seconds for the process to complete. Once complete, click the OK button.