Article Name
Firefox 3.5.5 Crashing in Windows XP with ZoneAlarm Extreme Security/ForceField Enabled
Products
ZAXS/ZAFF
Operating System
Windows XP
Solution
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There "was" a conflict with Firefox 3.5.5 in Windows XP which caused Firefox
to crash if Virtualization was turned "On" in the Browser Security section of
ZoneAlarm Extreme Security (version 9.1.008.000 and below) or in ZoneAlarm
ForceField 1.3.153.000 (and below). ZoneAlarm updates have since been released
to fix this problem.
ZONEALARM FORCEFIELD USERS:
Please ensure you are using the latest version of ZoneAlarm ForceField, which is
available here:
http://www.zonealarm.com.au/main/updates.htm
ZONEALARM EXTREME SECURITY USERS:
Please ensure you are using ZoneAlarm Extreme Security 9.1.008.000 or above. If
you are using an older version of ZoneAlarm (pre 9.1.008.000), download and
install the latest version of ZoneAlarm Extreme Security, which is available
here:
http://www.zonealarm.com.au/main/updates.htm
If you are already using version 9.1.008.000, please open ZoneAlarm Extreme
Security by going to the Windows START menu, Program/All Programs, ZoneAlarm and
click ZoneAlarm Security to open the main ZoneAlarm window. Click Overview on
the left, Preferences below and then the "Check for Update" button on the right.
Wait for the update process to complete, close the main ZoneAlarm window and
restart the computer. Once you have restarted the computer, Firefox should now
work well again with the Virtualization feature in ZoneAlarm Extreme Security. |