Please uninstall any other equivalent products to ZoneAlarm such as other Firewalls and AntiVirus programs (assuming the version of ZoneAlarm you purchased has AntiVirus protection), in order to ensure there are no conflicts with ZoneAlarm. Failing to do so can result in problems with your computer and ZoneAlarm.

Many general ZoneAlarm problems can be fixed by resetting ZoneAlarm. Please follow the steps below but be aware that this will remove your program permission settings (so you may want to make note of them), but re-establishing them is a simple process.

1.) Hold down the Ctrl and Shift keys together
2.) Right click on the Z icon near your clock
3.) Choose 'Reset' from the box that comes up
4.) Choose Yes on the Reset Settings dialog box
5.) When prompted, choose OK to restart your system
6.) Follow the on screen configuration prompts after your computer restarts

"IF" you continue to have problems, we recommend that you download the latest ZoneAlarm setup file (if you do not already have it) and uninstall your current ZoneAlarm installation using the "cpes_clean.exe" uninstall tool below and reinstall ZoneAlarm again afterwards.

First, download and "save" the latest ZoneAlarm installation file (if you don't already have it):
http://www.zonealarm.com.au/main/updates.htm

Also download and "save" the following ZoneAlarm full removal tool:
http://download.zonealarm.com/bin/free/support/cpes_clean.exe

Once both files have finished downloading, find and double click the "cpes_clean.exe" tool you saved to your computer and follow the prompts to remove ZoneAlarm from your computer. Please ignore any error messages when running the tool, as the tool will complete the removal process automatically after the computer is restarted. If you are using Windows Vista, you will see a Windows permission prompt after restarting the computer relating to the CheckPoint ZoneAlarm removal tool. Please click "Allow" to complete the removal process.

Next, please locate the ZoneAlarm installation file you downloaded and saved to your computer and begin the installation by double clicking the ZoneAlarm installation file and following the prompts.

After the computer has restarted, please locate the ZoneAlarm installation file you downloaded and saved to your computer and begin the installation by double clicking the ZoneAlarm installation file and following the prompts.

We recommend you accept the "default" recommendations while proceeding through the setup options to ensure that ZoneAlarm is configured correctly. When the initial setup is complete, ZoneAlarm will ask to restart your computer. Please click "Restart Computer" to continue.

If you have a paid version of ZoneAlarm, COPY and PASTE your license key into the license key area of the ZoneAlarm Evaluation window and click "Authorize Key". Your license key would have been emailed to you at your time of purchase.
Please do NOT attempt to type in the key. Due to the length and complexity of the alphanumeric key, mistakes can be made very easily.

We recommend you choose the "Internet Zone" on the "New Network Found" setup window. However, if you are on a private network with other trusted computers and wish to share files, printers or other resources, you may wish to choose the "Trusted Zone."
PLEASE NOTE: More information regarding networking is available in the ZoneAlarm Help file.

The installation is complete. You can now close the ZoneAlarm window and continue using the computer.